Security Station Shipping FAQ

What is the lowest cost delivery method?

The most efficient way to ship your order is to a business (commercial address) with a loading dock.

When do I need a lift gate?

A liftgate is used to lower your security station from the truck to the ground.

You need a lift gate unless you have a forklift or loading dock or you ordered only one (1) security podium and will have two people available at the time of delivery to unload it.

Why does residential delivery cost more?

Freight carriers charge an extra fee to deliver to residential zones because they are harder to access. Shipping freight with a residential service also adds a day to the lead time because a delivery appointment is necessary.

Residential delivery with a lift gate does not include inside delivery.

For these reasons, we recommend delivering to a commercial address whenever possible.

Is a condominium considered residential?

Yes, because it is in a residential zone you will need a residential delivery.

When will my order be delivered?

Most orders arrive within 10 business days. If you want a delivery estimate or have a strict timeline, give us a call at 877-959-3693.

We will always do everything within our power to meet your lead times.

Does someone need to be there for my delivery?

Yes, someone is required to sign for every security station delivery.

How can I save on shipping costs?

You can save on shipping costs by shipping 2+ security stations together. You can also save by shipping any of the items listed here at no additional cost when you order a security station.

Do you provide additional delivery services?

Yes, we can on request. Please give us a call at 877-739-0354.

Issues at Delivery?

We send tracking emails with the full breakdown on receiving the freight, we send tracking numbers so you can track your shipment with an estimated ETA. It is the customer’s responsibility to communicate deliveries and customers’ responsibility to be on site for receiving the freight. All redeliveries charges will be passed along to the customers. If you require a specific date and time, we recommend adding an appointment for delivery which is free.

Refusing and returning Freight?

If there is an issue at delivery, please contact the number on our website ASAP. If a shipment is refused, or the customer is choosing to return the freight – the customer is liable for the shipping charges there and back. This amount will be taken out of the refund once we receive the freight back.

Freight Services

Shipping MethodDescriptionPricing
Economy Shipping – Shipping service that provides commercial dock to dock delivery. If you have a forklift on site, no loading dock is required.Use this service when shipping to a commercial address with a loading dock availablePrices Varies ($130 and up)
Priority Shipping – Shipping service that provides commercial dock to dock delivery. Increases the cost of shipping but provides a shorter leadtime. No accessorial (liftgate, delivery appt, etc) can be added.Use this service if you have a strick leadtime and need your equipment by a specific dateAdditional fee on top of regular shipping (+$75-250)
Residential Shipping – Shipping service that provides delivery to a home, a condo, or any address that is zoned as residential by freight carriers. Requires delivery appt and adds at least 1 business day to lead time as an appointment is needed. Residental shipments require a smaller truck that includes a liftgate.Use this service if you are shipping to your home or condo. Additional fee’s will apply if residental is not indicated before delivery.Additional fee on top of regular shipping (+$75-250)
Liftgate – A liftgate is when there is no loading dock or forklift available at the delivery destination and you need help removing the pallet from the truck to the groundAdd a liftgate service if commerical address does not have a loading dockAdditional fee (+$35-65)
Inside Delivery – Economy shipping includes dock to dock delivery, anytime the driver moves the freight (even one foot) – this establishes inside delivery. Drivers do not have to notify you of inside delivery charges – it’s the customer’s responsibility to not initial on the delivery receiptUse this service if you need your freight moved in doors, up an elevator or upstairs.Additional fee ($137-145)

Delivery Receipt Example Of Additional Services

*The highlighted areas are important areas for customers to pay attention to. Accessorial Services are added at time of delivery and if they are used, the driver will mark that box and ask for your signature authorizing those charges. There is room for customers to note any damages at point of delivery, any damages not noted at delivery are left up to the freight carriers discretion for approval of claims

Example Of Some Freight

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