FAQs

What does it cost to ship one of your security stations?

The cost varies depending on the security desk or podium selected and the shipping location. Once you’ve added a security desk or security podium to your cart you will have the option to calculate shipping. Enter your zip code when checking out and it will give you the shipping costs before payment. Read more about our Shipping FAQs.

*some exceptions for HI, Canada, Some parts of NY, FL, and GA. You can email sales@thesecuritystation.com for a shipping quote in those cases.

How long does it take for an order to arrive?

Most orders are delivered within 10 business days. Need it by a certain date? Give us a call and we’ll do our best to accommodate your deadline.

Do you offer net 30 terms?

On a case-by-case basis. If accepted it requires a formal purchase order to be received. You can email sales@thesecuritystation.com to begin the process.

How do you determine your shipping rates?

All of our shipping rates whether parcel or freight we pull directly from our shipping partners. Shipping often ends up more expensive for us than what we charged our customers. Once it reaches a certain point we have to adjust our shipping costs on our websites to reflect the new cost to ship.

Do you do same-day pickup/Do you have a storefront where I can purchase a complete podium today?

All podiums must be assembled. The fastest options would be our Key boxes that ship parcel and can be ready in 1-2 business days, but not same-day.

I live near your warehouse, can I pick up the order instead of shipping it?

YES. Just enter a California zip code and select “Warehouse Pickup” at checkout. You will receive a follow-up email with a pickup appointment date and time (usually 7-10 business days from the date of the order). Pickup appointments are scheduled between 8 am-12 pm Monday through Friday.

What can I expect with your 100% guarantee?

You can expect to have a partner in the security industry working for you. We pride ourselves on providing dedicated customer service and a 3-year warranty against workmanship defects.

Can I order bulk and ship to multiple locations?

If ordering online, they will be separate orders and not recognized as bulk. Please email sales@thesecuritystation.com for bulk pricing when shipping to multiple locations.

Can the parts in your security stations be replaced?

Yes. All of our security stations have a modular design. This means that any part of your security desk or podium is replaceable. This way, if a wheel, door, lock, drawer, key, or anything else gets damaged you can replace it instead of the entire security station. We think that makes more sense.

I don’t see a part I need on the website. Can I still order it?

Yes! Please email sales@thesecuritystation.com with details of what you need. Photos and an invoice number for reference of what unit you have will speed up the process.

Can I upgrade the podium I have with a different lock?

If you have one of our newer versions of podiums made in the last few years, most likely, yes. But to upgrade from a slam lock to a Schlage lock or UL3 lock requires a new left panel, door, in addition to the lock. Upgrading a slam lock to a combination cam lock does not require any new hardware. You can just swap them out! If you have one of our older discontinued models please email us at sales@thesecuritystation.com with pictures to determine if an upgrade is possible.

What sets your products apart from the other guys?

Quality of product and quality of service. We don’t cut corners on our products at any price point and we stand behind this claim with our 3-year warranty. We believe in building relationships and delivering reliable products and customer service. We are constantly innovating and improving our product line based on customer feedback to better serve you.

PLEASE READ OUR SHIPPING FAQs

Are your units built with an electricity supply?

No. We have the USB charger that can be added on that must be plugged in, or the portable power station that is sold separately.

Can I get a security station with keyhooks?

Visit TheValetSpot.com

Which security station is best for computers?

The Deluxe Security Podium

Do you have a security station that will work as a restaurant hostess stand?

Visit Thehostessstation.com

Return Policy

For parcel items, in new condition, may be returned to us within 15 business days of delivery. Customers are responsible for return shipments to our warehouse. For returns on security stations or large freight items, please call the number listed on our website. Read our full Return Policy

The Security Station will be closed on Monday May 30, 2022, in observance of Memorial Day. Dismiss